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The shipping charge is calculated based on the dimensions, weight, freight class and zip code. Our freight calculator communicates with multiple freight carriers to determine the lowest rates available to your location.

Orders Damaged in Shipping

In the event your shipment is damaged in transit, we advise you to refuse delivery.

Redelivery or Re-consignment

If the freight carrier attempts delivery and is unable to deliver for reasons that are within your control, redelivery fees may apply. If the carrier attempts delivery with no acknowledgement from the recipient, the goods will be reconsigned to a new address or returned to the manufacturer. A second return shipping charge will be added to your bill. Please contact Customer Service at 1-XXX-XXX-XXXX in the event of redelivery or re-consignment.

Cancelled Orders

If you decide to cancel any part of your order after it has been shipped, please note that you will be responsible for the full amount of round-trip shipping and handling charges, plus any applicable restocking and repair fees. The only exception is for damaged equipment refused at the time of delivery. Any custom order may be cancelled only before it enters the production period at the manufacturer.

How do I return an item?